Frequently asked questions

Sign up and your application will be reviewed by a member of the team within 72 hours (if you have a pre-approved government email address, you will automatically receive your verification code). Alternatively, you can sign up through any of our course, email boot camp, or event registration pages.

When will my account be activated?

If your application meets our membership requirements you will need to:

Please note: if you have not been asked to create a password, your account will not yet be active

If you sign up using a pre-approved government email address, your membership request will be automatically approved. Follow the steps in your verification email to activate your account.

All other applications will need to be reviewed in accordance with our membership requirements. We aim to process your application within 72 hours.

Apolitical is an inclusive and supportive community for those working in and around government that are directly involved in shaping public policy outcomes. You can find a comprehensive overview of who can join our vetted community here.

You will be sent an email with your verification code once your application has been reviewed and approved by our vetting team. If you are applying using a non-governmental email address, approval can take up to three working days. If you haven't received your verification email:

The more information you provide when signing up, the quicker we can review your application. Information includes:

Our email change function is unavailable at the moment.

Please email concierge@apolitical.co if you would like information on how your account email address can be changed.

To change your email address:

Send a message to dpo@apolitical.co and concierge@apolitical.co to have your account and data deleted.

Once we delete your account, your profile, email address, and other personal data will be removed from the platform and our databases.

If you can't see an email in your inbox or junk folder, please check:

Some bootcamps do not have confirmation emails. If you haven't received a lesson or confirmation email in your inbox or junk folder, please contact concierge@apolitical.co.

If you created an account using our log in page but your account isn't yet activated, you won't be able to access all of our courses and events. To activate your account:

If you're unable to use our links, your work server may have firewall restrictions in place that block external content. If you're still having issues after switching to a personal device, contact concierge@apolitical.co.

We’re no longer offering an unlimited subscription model where learners can access all of our courses as a package. Instead, new courses will only be available to be purchased individually.

What does this mean if you already have a subscription?

Your subscription will continue until your expiry date, and will not be renewed thereafter. While your subscription is active, you’ll still have access to all courses included in the original subscription.

Why are we doing this?

As we build a larger, more diverse portfolio of courses, we are developing courses that vary in length, complexity, & subject area. By moving away from a subscription model, we’re increasing the amount of flexibility we can offer learners in the kind of courses we offer.

Click ‘Mark as complete’ on all lessons to show you've completed each section of the course.

Your certificate should arrive within 48 hours. If it doesn't appear in your inbox or junk folder, contact microcourse@apolitical.co.

Yes! If you registered for an event, we will send a recording to your email address within two working days after the event. These recordings will also be uploaded to the event page.